Terms of Service

Last updated: September 2026

These terms cover your trash collection service with Southeast Aquatics Trash, LLC.

Agreeing to these terms

Signing up for service means you accept these terms. If you are signing up for a household, a business or a community, you are agreeing for everyone who uses the service at that address.

Two other documents form part of this agreement:

• Our Cart Rules, covering what can and cannot go in the cart
• Our Cart Valet Agreement, if you add that service

What we provide

Weekly curbside trash collection for homes, businesses and communities across Wake, Durham, Orange, Johnston, Franklin and Harnett Counties.

• Weekly pickup — on your assigned service day
• A 96-gallon cart — included with your plan
• Curbside collection — you set the cart out, we empty it
• Cart Valet — optional, we come to your property and handle the cart for you
• Junk removal and cleanouts — quoted separately per job

Holidays and schedule changes

Service days can move for weather, road conditions, holidays or operational needs. When yours does, you hear it from us before it happens.

• Holiday schedules — posted ahead of the holiday week
• Weather delays — sent as early as we can call it, usually the night before
• Permanent route changes — notice ahead of the switch

Schedule notices go by email to every active account. If you opted in to texts, you get one of those too. We also post route notes and holiday schedules on Facebook. Keep your email and phone current so we can reach you.

Pricing, billing and refunds

Straightforward pricing. No fuel surcharges, no environmental recovery fees, no charges that appear without warning.

• Published price is the price you pay — fuel and standard fees already included
• One-time startup fee — covers cart delivery and account setup
• Billing is automatic — on the date you signed up, on the cycle you chose
• Monthly, quarterly or annual — your choice at signup
• Annual billing — offered at a reduced rate
• Commercial, HOA and junk removal — quoted individually

If a payment fails, nothing dramatic happens right away. We run it again and reach out so you know something needs attention, and your service keeps running while we sort it out. If the balance is still unpaid after repeated attempts to reach you, service is suspended and we arrange to collect the cart. Getting current before that point brings your service straight back.

Before your cart is delivered, change your mind and we refund everything you paid, startup fee included.

Once your cart is delivered and service has started, payments are not refunded. You keep the service through the end of the period you paid for, and we collect the cart once it ends. There are no partial refunds for unused service days inside a billing period.

Cancelling your service

We do not lock you into a term. Cancel whenever you want, for any reason.

• Cancel anytime — no penalty, no exit fee, no explanation needed
• Service runs through your billing period — you keep what you paid for
• Carts stay ours — we collect ours after service ends
• To cancel — call (919) 539-6572 or email [email protected]

Moving? If your new address is inside our service area, your service moves with you. If it is not, service ends at the close of your current billing period.

The cart and what goes in it

The cart stays our property the whole time you have it. We provide it for your use while service is active and collect it when service ends.

Normal wear and tear is on us. Weekly use scuffs and marks a cart, and that is expected. If one wears out or fails through ordinary use, we repair or replace it at no charge.

Damage outside normal use is on you. If a cart is lost, stolen while in your possession, or damaged beyond ordinary household use, you are responsible for the cost of a replacement. That includes:

• Fire or heat — hot ashes, coals, or anything still smoldering
• Chemical damage — corrosion or contamination from materials the cart is not meant to hold
• Impact damage — vehicles, equipment, or intentional damage
• Overloading — construction debris, soil, rock, concrete or other dense material
• Modification — painting, drilling, cutting or altering the cart
• Loss — a cart moved off the address, or not returned when service ends

We tell you the replacement charge before it is billed.

Your cart is for normal household and business trash. Some items are unsafe for our crew, damaging to our equipment, or not accepted at the landfill. The full list lives on its own page.

Read the full Cart Rules →

If a cart holds prohibited items, our crew may not be able to empty it that day. Pull the item out and we will get you on the next scheduled pickup.

Have something that does not belong in a cart, furniture, an appliance, renovation debris, a garage full of clutter? That is what our junk removal service is for, and unlike most haulers you do not need to call a second company. See junk removal →

What we need from you

• Cart out the night before — our routes start very early
• Wheels against the curb — lid opening toward the street
• Clear access — keep it clear of cars, mailboxes and low branches
• Lid closed — an overloaded cart may not be collected
• Bagged and tied trash — so nothing blows down the street
• Cart back on your property — within a day of pickup
• Current contact info — so we can reach you about schedule changes

Service alerts

Pickup confirmations go out by text or email only if you ask for them. Opt in at signup or any time after, and stop them whenever you like by replying STOP or calling us. Message and data rates may apply. We do not sell or share your number.

Schedule and holiday notices go to every active account by email regardless, because you need those to plan around.

Cart Valet

Cart Valet means we come onto your property to collect and return the cart, so it carries its own terms covering property access and liability.

Read the Cart Valet Agreement →

That agreement is part of these terms and applies in addition to everything here.

Missed pickups and our guarantee

Reliability is the reason this company exists. If we miss your scheduled pickup, contact us and we make it right, usually the same or next business day.

The guarantee does not apply where the pickup was not possible: the cart was not out the night before, access was blocked, the cart held prohibited items, or weather and road conditions kept us off your street safely.

Limitation of liability

We treat your property with care. A few practical limits apply:

• We are not responsible for items placed in the cart and emptied during normal service
• We are not responsible for the ordinary marks that come with weekly service, wheel tracks, scuffs, impressions in grass or mulch, or residue from the waste itself
• We are not responsible for missed service caused by conditions outside our control
• Our total liability for any claim is limited to what you paid us in the prior thirty days

None of this limits our responsibility for actual damage caused by our negligence.

Questions

You reach an actual person here in the Triangle, not a call center.

We post route notes, holiday schedules and the occasional job on Facebook, worth a follow if you want to know when a schedule shifts.

• Phone — (919) 539-6572
• Email — [email protected]